Basic SPC for the office

Objectives
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Course Objectives

Unit 1:  Statistics Primer

  • Explain what variation in a work process is and why it is bad.
  • Describe key techniques for measuring variation - visual display and mathematical.
  • Identify key patterns of variation and explain what causes them.

Unit 2:  Using Control Chart

  • Understand the purpose of a control chart.

  • Identify key parts of a control chart.

  • Know how to collect and plot data on a control chart.

  • Be able to interpret and take action using a control chart.

Unit 3:  Process Capability Basics

  • Describe what is meant by a capable process.

  • Contrast the difference between an “in-spec” process and a “capable process.”

  • Identify and explain the three main measures of process capability.