Basic SPC for
Services
Outline

Course outline

Unit 1  Statistics
Primer

Lesson 1
Introduction to Variation 
 What variation is and why it’s a problem in
manufacturing.

Lesson 2
Measuring Variation 
 Using a histogram
to measure the variation in a process.

Lesson 3
Patterns of
Variation 
 Types of patterns of variation, what they tell you, and what to do
about them.

Lesson 4
Measures of Variation 
 Statistical measures of variation: Mean, range, and standard
deviation.

Lesson 5
Normal Curve 
 Properties of the normal curve and the 68, 95, 99.7 rule.

Lesson 6
Stability 
 The importance of a stable process in manufacturing.

Unit Test
Challenge

An assessment of the learner’s progress in this unit. 
Unit 2  Using Control Charts

Lesson 1
What are Control
Charts 

Lesson 2
What
a Control Chart Looks Like 

Lesson 3
Interpreting Control Charts & Taking Action


Lesson 4
Types of Control
Charts


Lesson 5
Using Variable Control Charts 

Lesson 6
Using Attribute Control Charts 

Unit Test
Challenge


Unit 3  Process Capability
Basics

Lesson
1
What
is Process Capability


Lesson
2
Measuring Process Capability


Unit
Test
Challenge

An assessment of the
learner’s progress in this unit. 