Lean for Business Processes

Show Course Objectives

Course outline

Lesson 1

Tackling Waste
  • Identify the seven wastes.
  • Explain value-adding versus non-value adding.
  • Define value from customer's perspectives.
  • Briefly describe how each of the seven wastes detracts value from a process.

Lesson 2

Process Mapping
  • Define the bounds of a workflow.
  • Use a variety of process (workflow) mapping techniques.
  • Identity hand-offs, disconnects, incomplete communication and rework loops as non-value-adding components (or waste.)
  • Plan improvements to workflows.
  • Consider a move from batch processing to continuous (or one-piece) flow.

Lesson 3

Streamline the Process
  • Know what Takt Time means.
  • Identify process bottlenecks.
  • Calculate Process Cycle Efficiency.
  • Understand how to balance workloads within a process workflow.
  • Calculate First Pass Yield.
  • Be familiar with workflow and work station layout considerations.

Lesson 4

5S's in the Office
  • Identify each of the 5S's.
  • Know how to clear clutter from a work area.
  • Explain the rationale for selecting effective designated storage locations.
  • Understand how to maintain the work area's appearance and use preventive measures to keep it clean.
  • Describe what it means to standardize and why standardization is important.
  • Know how to use audits to sustain workplace organization and to prevent backsliding.

Lesson 5

Error-Proofing Overview
  • Understand the error-proofing mindset.
  • Be aware of common error-proofing techniques.
  • Comprehend the Transaction Model (consisting of the server-side and customer-side.)
  • Know how to use basic root cause analysis tools.

Lesson 6

TPM for Business Processes
  • Be aware of TPM's impact on the Seven Wastes.
  • Recognize TPM's influence on reliability and uptime of business process support systems.
  • Begin measuring Overall Equipment Effectiveness.

Lesson 7

Lean Business Process Measures
  • Measure Lean efforts by tracking Process Cycle Efficiency trends.
  • Create a Balanced Scorecard to track waste reduction.
  • Audit 5S activities to maintain workplace organization momentum.
  • Monitor uptime, throughput rates and yields using Overall Equipment Effectiveness.
  • Develop two-dimensional surveys to gather meaningful customer feedback.

Course Test


An assessment of the learnerís progress in this course.