All employees in a
Time To Complete
2 hours (0.2 CEUs)
Why Map Office Workflows?
Workflows are patterns of tasks or steps in a process
that are designed to lead to an output. The intent of
mapping a workflow is to improve a process by uncovering
"the good, the bad and the ugly" parts of the process.
"Good" steps in a process are value-adding activities.
Anything that does not add value is "bad." Process steps
that lead to errors, mistakes and defects represent the
"ugly." With the bad and ugly parts of a process uncovered,
it is much easier to identify opportunities for improvement.
In a manufacturing environment it is fairly easy to see the
physical steps in the process; in an office/service
environment steps in the process can be more difficult to
see because they include non-tangible items such as
information, services or transactions.
Mapping Office Workflows Online Training
Mapping Office Workflows helps office workers create
visual representations of processes that they work in and
provides them with tools that help unveil different aspects
of their workflow and see the processes they work in from
different angles. By using one or more of the mapping tools
covered (Brown-Paper Flow, Workflow Diagrams, Flowcharting,
Value-Stream Mapping), learners will be able to identify the
causes of nagging problems and take action to remedy them.
This Training Enables Learners To...
- Define the bounds of a workflow.
- Use a variety of process (workflow) mapping techniques.
- Identity hand-offs, disconnects, incomplete communication and rework loops as non-value-adding components (or waste.)
- Plan improvements to workflows.
- Consider a move from batch processing to continuous (or one-piece) flow.
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- Comprehensive training in the concepts and application
of the 5S's (Sort, Set in Order, Shine, Standardize and
Sustain) and how to apply these techniques on the job.
Lean for Business Processes -
Online training that provides learners with a
comprehensive understanding of how Lean Manufacturing
works in a transaction-based/non-manufacturing business
or job function.
Value Stream Mapping – Focused training in
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a future state map.