Employees, support staff and
managers in non-manufacturing environments.
Time To Complete
5 hours (0.5 CEUs)
What is Error-Proofing?
In a transaction-based business, mistakes or errors are a
primary source of customer dissatisfaction and rework and
can result in unnecessary costs, wasted time and resources
and even death. Incremental improvements can be made
through better training, clear job instructions and
attention to detail, but mistakes will still happen.
Error-proofing techniques, on the other hand, make it
impossible to make mistakes in the first place.
Error-Proofing Business Processes Online Training
Error-Proofing Business Processes is
designed specifically for those working in offices and
transactional environments. This course explores how to
error-proof transactional processes by studying both the
server-side (service provider) and the customer-side of the
transaction. The course provides learners with techniques to
uncover the root cause of errors and then prevent their
recurrence. For Mistake-Proofing in a manufacturing
environment, see Mistake-Proofing.
This Training Enables Learners To...
- Improve processes so that errors are prevented instead of relying on
detection to find mistakes.
- Implement four different types of error-proofing solutions.
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