professionals, managers, accounting and others responsible for calculating,
monitoring and reducing the COQ.
Time To Complete
hours (0.4 CEUs)
Why Is Cost of
Is a COQ Program essential? No, but it is important. Why?
Let’s look at two well-known quotes:
- “If you can't measure it, you can't improve it.” —
- "In God we trust, all others must bring data." — W.
Drucker means that we cannot know if we are successful
unless we have defined what success “looks like” and then
measure and monitor our performance against our definition.
Deming adds an important dimension: We need data, not
hunches or opinions to properly understand how we are doing.
Unless we can develop a reliable means to collect and
quantify performance, we don’t really know how we are doing.
Without data, we are just guessing.
So what can a COQ Program do for us? A COQ Program can:
- Let us know (approximately) how much it costs (as a
% of sales) to prevent quality defects, detect them if
they occur and recover from substandard quality issues
when they do take place.
- Help us identify the processes, products or services
that have the greatest impact on COQ.
- Effectively track and monitor COQ % over time so we
can see if our efforts to reduce COQ are working.
Cost of Quality Online Training
Cost of Quality provides an excellent means to measure and
track costs associated with poor quality, quality
improvement and quality control. But, it requires
commitment from a wide range of functions throughout an
organization. These groups need to have a common
understanding of COQ and need to work together to establish
meaningful measures. Cost of Quality online training
assures the team responsible for Cost of Quality is all on
the same page. Upon completing the training, team
members will be able to work together to identify sources of
COQ data, agree on standards for approximation values and
develop a plan for regular COQ reporting. Participants
will also be able to use the data to identify and prioritize
This Training Enables Learners To...
Establish a comprehensive COQ program.
Measure and track COQ performance and progress.
Prioritize improvement targets.
Ensure the program is both meaningful and sustainable.
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problems for good.
Introduction to COQ - An
overview course ideal for people who need to understand
the basic terminology and concepts of COQ, but will not
be involved in calculating or maintaining the data.