supervisors who need to know what COQ is, but will not be responsible for
Time To Complete
hour (0.1 CEUs)
Why Is Cost of
Is a COQ Program essential? No, but it is important. Why?
Let’s look at two well-known quotes:
- “If you can't measure it, you can't improve it.” —
- "In God we trust, all others must bring data." — W.
Drucker means that we cannot know if we are successful
unless we have defined what success “looks like” and then
measure and monitor our performance against our definition.
Deming adds an important dimension: We need data, not
hunches or opinions to properly understand how we are doing.
Unless we can develop a reliable means to collect and
quantify performance, we don’t really know how we are doing.
Without data, we are just guessing.
So what can a COQ Program do for us? A COQ Program can:
- Let us know (approximately) how much it costs (as a
% of sales) to prevent quality defects, detect them if
they occur and recover from substandard quality issues
when they do take place.
- Help us identify the processes, products or services
that have the greatest impact on COQ.
- Effectively track and monitor COQ % over time so we
can see if our efforts to reduce COQ are working.
Introduction to COQ Online Training
This course will provide leaders, managers, supervisors and
others who use, but are not involved in the day to day
calculation and maintenance of Cost of Quality Reports with
a working knowledge of the basic concepts and language of
Cost of Quality.
This is an introductory course designed to introduce
learners to the terminology and concepts of COQ. For
comprehensive COQ training, please see
Cost of Quality.
This Training Enables Learners To...
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Cost of Quality Training -
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