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The Five-Whys


Intended Audience 

Employees working on problem-solving teams.

Time To Complete

2 hours (0.2 CEUs)

What are the Five-Whys?

This Five-Why's is a technique that is used to get to the root cause of a problem by asking "why?" five times (or more).  Typically the answers to asking "Why?" for the first several times point to symptoms of problems and not to the root cause.  Keep asking “why” until you (seem to) come to the end of the questioning trail (and then ask it one more time).  The objective of “why” questioning is to create a logical flow of causes about the process that leads to the root cause of the problem.

The Five-Whys Online Training

This training introduces learners to the Five-Why's technique including how to formulate "why" questions and collect and analyze data to properly answer the questions.  Examples of the Five-Why questioning process in a variety of settings are provided and pitfalls to using the Five-Why process are discussed along with suggestions to avoid the pitfalls.

This Training Enables Learners To...

  • Use the Five-Whys in a team setting to help get to the root cause of a problem.
  • Avoid the typical pitfalls associated with using the Five-Whys.

Recommended Prerequisites

  • None

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