Employees working on problem-solving teams.
Time To Complete
2 hours (0.2 CEUs)
What are the Five-Whys?
This Five-Why's is a technique that is used to get to the
root cause of a problem by asking "why?" five times (or
more). Typically the answers to asking "Why?" for the
first several times point to symptoms of problems and not to
the root cause. Keep asking “why” until you (seem to)
come to the end of the questioning trail (and then ask it
one more time). The objective of “why” questioning is
to create a logical flow of causes about the process that
leads to the root cause of the problem.
The Five-Whys Online Training
This training introduces learners to the Five-Why's
technique including how to formulate "why" questions and
collect and analyze data to properly answer the questions.
Examples of the Five-Why questioning process in a variety of
settings are provided and pitfalls to using the Five-Why
process are discussed along with suggestions to avoid the
This Training Enables Learners To...
- Use the Five-Whys in a team setting to help get to the root cause of a
- Avoid the typical pitfalls associated with using the Five-Whys.
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