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Root Cause Analysis (RCA) with Corrective Action


Intended Audience 

All employees who are involved in making improvements in their jobs and working on teams.

Time To Complete

5 hours (0.5 CEUs)

What is Root Cause Analysis (RCA)?

Root cause analysis (RCA) involves searching backwards from an undesirable effect (or problem) to its cause(s) and addressing those causes. While the term "Root Cause" implies that there is a single cause for a problem, often multiple causes interact and work together to trigger the problem. The root cause analysis task is to identify potential causes, determine which cause or causes are root causes and address those root causes to ensure the effect (the problem) does not recur. Root cause analysis is important because if a problem has occurred once, it most likely will occur again. However, if the root cause is found and addressed, future occurrences of the same problem CAN BE PREVENTED! Root cause analysis and corrective action is the key to preventing future problems.

Root Cause Analysis Online Training

Root Cause Analysis with Corrective Action online training takes the learner through a four-step process for uncovering and tackling sources of problems and defects so that root causes can be addressed and the resulting problems eliminated for good.  This is a comprehensive, "how to" course that will enables learners working alone or in teams to find and fix the root cause of problems.  For an introduction to the terminology and process of root cause analysis, please see Overview of Root Cause Analysis.

This Training Enables Learners To...

  • Analyze a problem and uncover its root cause(s).
  • Develop solutions to get rid of, fix or overcome root causes of problems.
  • Ensure that solutions to problems stay in place and continue to work effectively.

Recommended Prerequisites

  • Learners should be involved in root cause analysis or working on a problem-solving team so that what is learned in the training can be immediately applied and should have a basic understanding of the problem solving process such as 8D Problem-Solving or The Basics of DMAIC or the equivalent.

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  • The Basics of DMAIC Web-based training on how to solve problems using the DMAIC (Define-Measure-Analyze-Improve-Control) process.










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