Cost of Quality - External Failure Costs

 

Questions?

1-800-810-8326 or 1-802-496-5888 or email


Cost of Quality - External Failure Costs

Back Up Next

External Failures

Defects found (and reported) by customers and the impact of those failures.

  • When an External Failure occurs, a chain reaction is often triggered that involves many unanticipated tasks and related cost.

  • COQ inputs for External Failures can be summarized under the following 4 categories

    • Technical support

    • Returns and/or replacements

    • Defect investigation

    • Warranty and liability claims, recalls

  • External Failures include:

    • Customer complaints

    • Returns Warranty issues

    • Recalls

    • Product liability

Back Up Next

 

PRODUCTS

SUPPORT

FREE RESOURCES

COMPANY

QualityTrainingPortal

800-810-8326

802-496-5888

Email Us

Course Catalog

Training Login

Resource Centers

About Us

Training Solutions

Knowledge Base

Contact Us

Pricing

Request Support

On-Line Store

Books/Reference Guides

Privacy Statement

2000-2016 Resource Engineering, Inc.  All rights reserved.