Problem-Solving Tools - Quality Function Deployment

 

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Quality Function Deployment

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Quality Function Deployment (QFD)

What It Is Used For

  • Links customer requirements (benefits) to technical requirements (features); helps to prioritize action needed to meet customer requirements as well as identify interactions between technical requirements and customer requirements.

When to Use It

  • In the preliminary design stage of a new product.

Important Notes

  • This is not a simple tool to use; a skilled facilitator would be helpful.

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