Problem-Solving Tools - The Five Whys

 

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The Five Whys

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Five-Whys

What It Is Used For

  • To tunnel into the process to find the root cause of the process.

When to Use It

  • During root cause analysis to help identify the root cause or to identify where data need to be collected.

Important Notes

  • The term “Five-Whys” is a figurative term. A team might need more or less than five whys to tunnel down to the root cause of a problem.
  • Be careful not to “lead” the questioning to a preconceived “why.”

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