What You Need to Know About Problem-Solving Tools
"If the only tool you have is a
hammer, every problem will look like a nail."
If problems were easy to solve, we already would have solved
them! And solving difficult, long-running problems starts with
problem finding. Luckily we have an arsenal of tools available
to help us understand problems, tunnel through to the root causes,
find rock solid solutions and get them implemented.
These tools break down into six categories:
- Data Collection and Organization Tools
- Data Display and Analysis Tools
- Decision-Making Techniques
- General Improvement Tools
- Process Mapping Tools
- Project Management Tools
- Statistical Tools and Techniques
Which Tools to Use When?
It depends! When you are first learning to use the tools
there is some trial and error. Collect some data and analyze
it and you realize it isn't helping you the way you expected it to.
OK, not a problem. Tray another approach. The more you
use the tools, the more comfortable you will get with them and
before you know it, you will start thinking about the right
problem-solving tool to use immediately upon seeing a problem.