Course Objectives

### Intended Audience

Operators, supervisors, and managers who will be using control charts in their non-manufacturing jobs.

### Time To Complete

5 hours (0.5 CEUs)

Print Course Info## What is Statistical Process Control (SPC)?

SPC or statistical process control is a statistically-based family of tools used to monitor, control, and improve processes. Statistical Process Control (SPC) training can be time consuming and frustrating because of the complex nature of the statistics underlying SPC control charts. Basic SPC for Support Processes is a comprehensive online training course for service/office professionals and technicians that makes understanding and applying statistical process control concepts easy.

## Basic SPC Online Training

With * Basic SPC* online SPC training, you can eliminate or substantially reduce the need for classroom training. In addition to providing a

**solid understanding of variation and the statistics**upon which control charts are based, this course covers use of the most common variable and attributes control charts including

**x-bar & R-charts, moving average charts, p-charts, u-charts, np charts, and c charts.**Extensive training includes collecting sample subgroups, plotting points on control charts, and interpreting SPC charts. This online basic SPC training course also features a conceptual overview of

**process capability**including Cp, Cr, and Cpk to provide learners is a well-rounded and thorough understanding of how to use statistical process control in their jobs. This training is

**ideal for Six Sigma green belt training**.

Examples and terminology are specifically related to the office and transactional functions.

**Looking for SPC Training for manufacturing?**

## This Training Enables Learners To…

- Better understand variation in processes including patterns and measures of variation.
- Monitor and control variation with variable and attribute control charts.
- Describe basic process capability concepts and the importance of capability when using control charts.

## Recommended Prerequisites

- Basic math skills.

## You May Also Be Interested In…

- Advanced SPC Training – Comprehensive training in how to implement statistical process control including setting up control charts and conducting process capability studies.
- Mistake-Proofing Training – Comprehensive online training in poka yoke/mistake-proofing techniques for manufacturing operations.
- 8D Problem-Solving – Step-by-step training in how to work on a problem-solving team follow the 8D methodology including tools and techniques that are used in each step.

## Basic SPC for Support Processes Course Outline

### Unit 1 Understanding Variation

#### Lesson 1 | Introduction to Variation

- What variation is and why it’s a problem in manufacturing.

#### Lesson 2 | Measuring Variation

- Using a histogram to measure the variation in a process.

#### Lesson 3 | Patterns of Variation

- Types of patterns of variation, what they tell you, and what to do about them.

#### Lesson 4 | Measures of Variation

- Statistical measures of variation: Mean, range, and standard deviation.

#### Lesson 5 | Normal Curve

- Properties of the normal curve and the 68, 95, 99.7 rule.

#### Lesson 6 | Stability

- The importance of a stable process in manufacturing.

#### Unit Challenge

- An assessment of the learner’s progress in this Unit.

### Unit 2 Using Control Charts

#### Lesson 1 – What are Control Charts

- What control charts are and why they are used.

#### Lesson 2 | What a Control Chart Looks Like

- Common elements of all control charts.

#### Lesson 3 | Interpreting Control Charts and Taking Action

- Out-of-control patterns and what to do when they occur.

#### Lesson 4 | Types of Control Charts

- Variable and attribute control charts: Which do you use when?

#### Lesson 5 | Using Variable Control Charts

- Calculating and plotting data on variable control charts and interpreting the chart.

#### Lesson 6 | Using Attribute Control Charts

- Calculating and plotting data on attribute control charts and interpreting the chart.

#### Unit Challenge

- An assessment of the learner’s progress in this Unit.

### Unit 3 Process Capability Basics

#### Lesson 1 | What is Process Capability

- What process capability means and why it’s important.

#### Lesson 2 | Measuring Process Capability

- The capability ratio, process capability index, and Cpk.

#### Unit Challenge

- An assessment of the learner’s progress in this Unit.

## Basic SPC for Support Processes Course Objectives

#### Unit 1 | Understanding Variation

- Explain what variation in a work process is and why it is bad.
- Describe key techniques for measuring variation – visual display and mathematical.
- Identify key patterns of variation and explain what causes them.

#### Unit 2 | Using Control Chart

- Understand the purpose of a control chart.
- Identify key parts of a control chart.
- Know how to collect and plot data on a control chart.
- Be able to interpret and take action using a control chart.

#### Unit 3 | Process Capability Basics

- Describe what is meant by a capable process.
- Contrast the difference between an “in-spec” process and a “capable process.”
- Identify and explain the three main measures of process capability.