Training Administration Help

Training Admin’s Frequently Asked Questions

What happens if a learner doesn’t complete a course by the Target Completion Date?

For customers with team or corporate subscriptions, the Target Completion date is “soft” meaning it is a target for your learners, but nothing actually happens if they don’t complete the course by that date.  Your learners will have access to courses they have been assigned as long as your organization has an active subscription and they have used the course within the past 24 months.  Courses that haven’t been accessed for the past 24 months will be removed as part of our routine database maintenance.

When it comes to customer service, we practice what we preach!

If you have questions or need help, call us or email us. Our official hours are weekdays 8am to 5pm EST, but you will often talk with a live person outside of those hours if you call. Calling from North America: Toll-free 800-810-8326 Calling outside of North America: 802-496-5888