Human Factors Basics Training

The field of human factors is dedicated to better understanding how humans and the work they do can be integrated with technology safely and efficiently. While errors, accidents and incidents are rarely because an operator did something wrong on purpose, issues are not always solely the cause of a mechanical, electrical or software failure either. Often, an imbalance in the human physical, mental or emotional state is a precursor that, coupled with process or operational nuances, leads to an error. While there can be hundreds of specific examples of human factors, they are typically categorized into the “Dirty Dozen.” Significant benefits are gained by considering and addressing human factors as part of the overall Quality Management System in an organization.

Learners taking this course will understand what Human Factors are and gain an appreciation for the role they can play in both safety accidents and quality incidents.  The course uses the Aviation, Space and Defense (AS&D) industry summary classification of human factors called The Dirty Dozen. The Dirty Dozen categorizes the (many) human factors into a manageable list of 12.  Human factor symptoms are discussed and countermeasures an organization can take to help mitigate their impact are explored. The course also covers additional organizational initiatives necessary to effectively deal with human factors. All employees need to be aware of what human factors are and how they may impact their work capabilities.  Investigators, even the most experienced, need to develop new skills for digging into the subjective nuances of human factors.