5 Whys Training

5 Whys online training from QualityTrainingPortal.com

Five Whys online training is a 2 hour, targeted training course.

Course Outline
Course Objectives

Intended Audience

Employees working on problem-solving teams.

Time To Complete

2 hours (0.2 CEUs)

What are the 5 Whys?

5 Whys is a problem-solving technique used to get to the root cause of an issue by asking “why?” 5 times (or more).  Typically the first two or three answers to “why?” point to symptoms of problems and not to the root cause.  Don’t limit your questioning to just 5 Whys. Keep asking “why?” until you think you have come to the end of the questioning trail – and then ask it one more time.  The objective of the 5 Whys technique is to create a logical flow of causes about the process that lead to the root cause of the problem.

5 Whys Online Training

5 Whys training introduces learners to this problem-solving technique including how to formulate “why?” questions and then how to collect and analyze data to properly answer the questions.  Examples of the questioning process in a variety of settings are provided and pitfalls to using the process are discussed along with strategies to avoid them.

This Training Enables Learners To…

  • Use 5 Whys in a team setting to help get to the root cause of a problem.
  • Avoid the typical pitfalls associated with using the 5 Whys.

Recommended Prerequisites

  • None

You May Also Be Interested In…

  • Mistake-Proofing Training – Comprehensive online training in poka yoke/mistake-proofing techniques for manufacturing operations.
  • 8D Problem-Solving – Step-by-step training in how to work on a problem-solving team follow the 8D methodology including tools and techniques that are used in each step.
  • Root Cause Analysis with Corrective Action – Leads the learner through a four-step process to get to the root cause (source) of problems to eliminated problems for good.

The Five-Whys Course Outline

Lesson 1 | Asking “Why?”

  • Asking “Why?” An Investigative Technique
  • Formulating “Why?” questions.
  • Apparent causes versus the root cause.
  • Using Mistake-Proofing to eliminate the root cause of problems.

Lesson 2 | Five Examples

  • Chemical mixing error.
  • Overdone burgers.
  • Later shipment.
  • Finger cuts.
  • Missed phone calls.

Lesson 3 | Five Pitfalls

  • Identifying the five pitfalls.
  • Avoiding/preventing the pitfalls from occurring.

Challenge

  • An assessment of the learner’s progress in this course.

The  5 Whys Course Objectives

  • Understand what the 5 Why technique is.
  • Learn that the 5 Whys can help identify the root cause of a problem.
  • Understand which type of “why” questions are effective and which are not.
  • Recognize how mistake-proofing helps address a root causes by creating lasting solution.
  • Be exposed to several 5 Why studies.
  • Identify common threads for successful investigations using the 5 Whys.
  • Understand how sustainable solutions can be constructed.
  • Understand that there are common pitfalls that need to be avoided when using the 5 Why approach.
  • Be familiar with ways to avoid common pitfalls.

The Five-Whys Course Outline

Lesson 1 | Asking "Why?"

  • Asking "Why?" An Investigative Technique
  • Formulating "Why?" questions.
  • Apparent causes versus the root cause.
  • Using Mistake-Proofing to eliminate the root cause of problems.

Lesson 2 | Five Examples

  • Chemical mixing error.
  • Overdone burgers.
  • Later shipment.
  • Finger cuts.
  • Missed phone calls.

Lesson 3 | Five Pitfalls

  • Identifying the five pitfalls.
  • Avoiding/preventing the pitfalls from occurring.

Challenge

  • An assessment of the learner's progress in this course.

The  5 Whys Course Objectives

  • Understand what the 5 Why technique is.
  • Learn that the 5 Whys can help identify the root cause of a problem.
  • Understand which type of "why" questions are effective and which are not.
  • Recognize how mistake-proofing helps address a root causes by creating lasting solution.
  • Be exposed to several 5 Why studies.
  • Identify common threads for successful investigations using the 5 Whys.
  • Understand how sustainable solutions can be constructed.
  • Understand that there are common pitfalls that need to be avoided when using the 5 Why approach.
  • Be familiar with ways to avoid common pitfalls.