5 Whys is a problem-solving technique used to get to the root cause of an issue by asking “why?” 5 times (or more).  Typically the first two or three answers to “why?” point to symptoms of problems and not to the root cause.  Don’t limit your questioning to just 5 Whys. Keep asking “why?” until you think you have come to the end of the questioning trail – and then ask it one more time.  The objective of the 5 Whys technique is to create a logical flow of causes about the process that lead to the root cause of the problem.

5 Whys training introduces learners to this problem-solving technique including how to formulate “why?” questions and then how to collect and analyze data to properly answer the questions.  Examples of the questioning process in a variety of settings are provided and pitfalls to using the process are discussed along with strategies to avoid them.

• Use 5 Whys in a team setting to help get to the root cause of a problem.
• Avoid the typical pitfalls associated with using the 5 Whys.

• None

• Mistake-Proofing Training – Comprehensive online training in poka yoke/mistake-proofing techniques for manufacturing operations.
• 8D Problem-Solving – Step-by-step training in how to work on a problem-solving team follow the 8D methodology including tools and techniques that are used in each step.
• Root Cause Analysis with Corrective Action – Leads the learner through a four-step process to get to the root cause (source) of problems to eliminated problems for good.