DMAIC Basics Training

DMAIC Training from

Course Outline
Course Objectives

Intended Audience

All employees who are involved in making improvements in their jobs and working on teams.

Time To Complete

5 hours (0.5 CEUs)

What is DMAIC?

DMAIC Problem-Solving (Define-Measure-Analyze-Improve-Control) is a step-by-step problem-solving methodology used by many Lean Six Sigma companies. With the DMAIC problem-solving process, teams address and solve problems by uncovering and eliminating the root cause of the problem through a structured series of steps using data collection and data analysis tools and techniques.

Also Available:  8D Problem-Solving

DMAIC Basics Online Training

DMAIC Basics online training consists of six lessons and a Challenge intended to allow learners to test their comprehension of the body of knowledge covered in the course. The course content begins with a short lesson introducing the five phases of the DMAIC project cycle. The five lessons that follow work through the Define, Measure, Analyze, Improve and Control phases sequentially.

This Training Enables Learners To…

  • Work on and contribute to a project team using the DMAIC Methodology.
  • Get to the root cause of problems using data and analysis and develop lasting solutions.

Recommended Prerequisites

  • Learners should have a specific team problem-solving project in mind to work on before taking this course.

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5S’s Workplace Organization Course Outline

Unit 1 The 5S’s Step-by-Step

Lesson 1 | What is 5S All About?

  • An overview of the 5S’s.
  • The benefits and operational impact of implementing the 5S’s.

Lesson 2 | Sort: Clearing the Work Area

  • How to organize the work area for efficiency and effectiveness and use the “48-Hour Rule.”
  • A stepwise approach to clear the work area.

Lesson 3 | Set in Order: Designated Locations

  • How to designate “a place for everything” and ensure “everything is in its place.”
  • Considerations for establishing locations for storing items including: storage rationale, storage options, location-specific tips, storage don’ts, using signs and labels and documenting the plan.

Lesson 4 | Shine: Cleanliness and Workplace Appearance

  • The three aspects of Shine: getting the workplace clean, maintaining its appearance, and using preventive measures to keep it clean.

Lesson 5 | Standardize: Everyone Doing Things the Same Way

  • How to design systems that helps ensure that everyone does things the same way with full involvement, standardized training, and a “copy exactly” mindset.

Lesson 6 | Sustain: Ingrain It in the Culture

  • How to implement techniques to prevent backsliding to sustain and ingrain workplace organization

Unit 1 Challenge

  • An assessment of the learner’s progress in this unit.

Unit 2 5S Implementation

Lesson 1 | An Organization-Wide 5S Effort

  • How to plan and implement a 5S initiative.
  • An 8-point roadmap to implement the 5S’s: 1: Leadership Team; 2: Infrastructure; 3: Communications; 4: Training; 5: 5S Pilots; 6: Best Practices; 7: Full Roll-Out Plan; 8: Evaluate and Adjust.

Lesson 2 | Tackling 5S’s on Your Own

  • How to implement the 5S’s in a work area if an organization-wide initiative is not supported.

Lesson 3 | Success Stories: Sorts

  • Examples of “Sort Successes” showing both the before-state and the after-state with the impact (savings) explained.
  • Checklist to help achieve successful Sorts.

Lesson 4 | Success Stories: Set in Order

  • Examples of “Set in Order Successes” showing both the before-state and the after-state complete with the impact on the organization.
  • Set in Order Checklists.

Lesson 5 | Success Stories: Shine, Standardize and Sustain

  • Examples of successful approaches for the Shine, Standardize and Sustain phases of a 5S program

Unit 2 Challenge

  • An assessment of the learner’s progress in this unit.

5S’s Workplace Organization Course Objectives

Unit 1 | The 5S’s Step-by-Step

In this unit learners will be introduced to the five core components of the 5S’s:

  • Sort: Sort out items not needed in the work area and disposition those items to be removed.
  • Set in Order: Select the best locations and ways to store items used in the work area using a structured rationale and knowledge of storage options.
  • Shine: Get the workplace clean; then maintain the appearance of the workplace and institute preventive measures to ensure it stays clean.
  • Standardize: Design systems in place to ensure everyone does things the same way, implement techniques to ingrain a “copy exactly” mind set, and leverage Best Practices.
  • Sustain: Learn how to prevent backsliding and build the 5S’s into the culture of the organization.

Unit 2 | 5S Implementation

In this unit, learners explore approaches to implement the 5S’s in their organization (or work area); examples of successes for each 5S phase are included.

  • Organization-Wide Implementation: Work though an 8-point checklist to plan an organization-wide implementation of the 5S’s.
  • Work Area Implementation: Use a 6-point checklist to plan your work area 5S effort if a site-wide 5S implementation is not supported.
  • Sort Successes: Explore examples of “Sort Successes” to trigger ideas for your 5S effort.
  • Set in Order Successes: Use lessons learned from “Set in Order Successes” to fuel your 5S effort.
  • Shine, Standardize, & Sustain Successes: Adopt the examples discussed to build success factors into your Shine, Standardize, and Sustain efforts.

DMAIC Basics Course Outline

Lesson 1 | Introduction

  • What is DMAIC and how does it compare to other problem-solving models?

Lesson 2 | Define

  • Establish a project (problem-solving) team and get the team started up.
  • Develop the Problem Statement.

Lesson 3 | Measure

  • Set up measurement systems so that the appropriate data needed to determine the root cause of the problem can be collected.
  • Assess measurement systems to make sure they are reliable.

Lesson 4 | Analyze

  • Use a systematic approach to collect, display, and analyze data to identify the root cause(s).
  • Verify that the cause(s) identified is truly the root cause.
  • Identify a solution to attack the root cause and correct the problem.

Lesson 5 | Improve

  • Execute the problem solution.
  • Develop simple and complex action plans.
  • Use Gantt Charts to plan the implementation and monitor progress.

Lesson 6 | Control

  • Ensure the solution is robust and well entrenched so that problem does not come back.
  • Provide training and start audit practices to complete transfer of the solution to the process owners.


  • An assessment of the learner's progress in this course.

DMAIC Basics Course Objectives

  • Describe each of the steps of the DMAIC process.
  • Learn how to use a structured process to solve problems.
  • Work on a problem-solving team.
  • Use data collection and analysis tools to find and solve problems.
  • Ensure that solutions are robust, effective and continue to work.