Course Objectives

### Intended Audience

Supervisors and managers who oversee functions responsible for mistake-proofing.

### Time To Complete

2 hours (0.2 CEUs)

## What is Mistake-Proofing (Poka Yoke)?

Mistakes seem to happen at the worst time. At work, just before a critical shipment, an inadvertent mistake causes the entire shipment to be rejected. Or at home, just before leaving for a long anticipated vacation, “Murphy’s Laws” intervene, and a series of seemingly unavoidable mistakes delays our departure.

Can we defeat Murphy’s Laws? Can we eliminate these costly mistakes? Probably not totally, but the use of mistaking-proofing tools and techniques will put an end to many of the repetitive, costly mistakes that rob us of time and money both at home and at work. Mistake-Proofing is more than just incremental improvements or trying harder to do a better job. Mistake-Proofing techniques don’t just reduce the chance of making errors, they can eliminate the possibility for error altogether.

## Introduction to Mistake-Proofing Online Training

* Introduction to Mistake-Proofing* is an online training course designed to introduce learners to the prevention-focused mindset that is the cornerstone of mistake-proofing. Learners will also become familiar with mistake-proofing concepts, tools and techniques used to formulate (and evaluate) mistake-proofing solutions. For more in-depth, step-by-step training on Mistake-Proofing, please see our Mistake-Proofing Training or Error-Proofing Business Processes online courses.

## This Training Enables Learners To…

- Understand the mistake-proofing mindset.
- Be familiar with the 4 mistake-proofing effects, 2 forms of outcomes and 8 types of mistake-proofing solutions.
- Be acquainted with basic root cause analysis tools needed for mistake-proofing solutions.
- Be aware of how to assess potential solutions to determine if they are practical, feasible, cost-effective, robust and sustainable.

## Recommended Prerequisites

- None.

## You May Also Be Interested In…

- Mistake-Proofing Training – Comprehensive online training in poka yoke/mistake-proofing techniques for manufacturing operations.
- 8D Problem-Solving – Step-by-step training in how to work on a problem-solving team follow the 8D methodology including tools and techniques that are used in each step.
- Root Cause Analysis with Corrective Action – Leads the learner through a four-step process to get to the root cause (source) of problems to eliminated problems for good.

## Introduction to Mistake-Proofing Course Outline

#### Lesson 1 | Mistake-Proofing in Everyday Life

- Understand the mistake-proofing mindset.
- Recognize that to mistake-proof a process or system the root cause of mistakes or errors must be found and addressed.
- Be aware of examples of common mistake-proofing in action in everyday life.
- Understand that mistake-proofing does not require elaborate efforts or complex

#### Lesson 2 | Effects, Outcomes and Solution Types

- Know the four effects and two outcomes of mistake-proofing solutions.
- Understand the relative mistake-proofing power of each effect-outcome combination.

#### Lesson 3 | Formulating Solutions

- Appreciate that the root cause of the mistake/problem must be identified and addressed to effectively mistake-proof a process.
- Learn how to apply the Five-Whys, Comparative Analysis, Timeline Analysis and Cause and Effect Diagrams as mistake-proofing investigative tools.
- Become familiar with how additive data picture tools help paint a picture of the problem.

#### Lesson 4 | Evaluating Solution Candidates

- Learn how to evaluate whether solution candidates are practical, feasible and cost-effective.
- Be able to evaluate the robustness and sustainability of solution candidates.

#### Challenge

- An assessment of the learner’s progress in this course.

## Introduction to Mistake-Proofing Course Objectives

- Understand the mistake-proofing mindset and the goal of mistake-proofing.
- Recognize why errors are made.
- Learn the language of mistake-proofing.
- Recognize mistake-proofing solutions in everyday life and use these solutions as triggers for ideas to mistake-proof your processes.
- See the value of improving processes so that mistakes are prevented instead of relying on inspection to find mistakes.
- Be familiar with the 4 mistake-proofing effects, 2 forms of outcomes and 8 types of mistake-proofing solutions.
- Identify the five process input elements that exist in any process.
- Be acquainted with basic root cause analysis tools needed for mistake-proofing solutions.
- Be aware of how to assess potential solutions to determine if they are practical, feasible, cost-effective, robust and sustainable.