8D Problem-Solving Training

8D Problem-Solving Training from QualityTrainingPortal.com

Intended Audience

All employees who are involved in making improvements in their jobs and working on teams.

Time To Complete

5 hours (0.5 CEUs)

What is 8D Problem-Solving?

8D Problem-Solving (Eight Discipline) is a step-by-step problem-solving methodology popularized by Ford Motor Company.  With the 8D problem-solving process (or Global 8D as Ford calls it), project teams are chartered to address and solve problems by uncovering and eliminating the root cause of the problem.

Also Available:  DMAIC Basics

8D Problem-Solving Training Online

8D Problem-Solving Training teaches learners how to solve problems in a team setting using the 8D (8Discipline) problem-solving method. Each of the eight steps is presented and explained in detail. The course includes tutorials on dozens of problem-solving tools that help identify, analyze and fix problems.

Also Available in Spanish and Portuguese

This Training Enables Learners To…

  • Understand and use the 8D Problem-Solving process to solve problems.
  • Work on and contribute to a problem-solving team.
  • Apply the appropriate problem-solving tools throughout the 8D problem-solving process.

Recommended Prerequisites

  • Learners should have a specific team problem-solving project in mind to work on before taking this course.

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8D Problem-Solving Course Outline

Lesson 1 | Discipline D1

  • Use a Team Approach
  • Form an effective project team.
  • Define roles of the team members.
  • Set boundaries of freedom for the team.
  • Help get the team started up.

Lesson 2 | Discipline D2

  • Describe the Problem
  • Understand the scope and magnitude of the problem.
  • Develop a Problem Statement.
  • Recognize that the task is to investigate the problem, not jump to solutions.

Lesson 3 | Discipline D3

  • Interim Containment
  • Determine if Interim Containment is needed.
  • Design and put temporary measures into place to “buy time” until a permanent solution can be developed and implemented.
  • Verify that interim containment measures are working.

Lesson 4 | Discipline D4

  • Define the Root Causes
  • Use process mapping techniques to clarify the bounds of the process.
  • Identify relationships between causes and the resulting effect using Cause and Effect Diagrams.
  • Collect data and then use data display tools to visually analyze that data.
  • Use Investigative Tools to uncover more clues to the root cause.
  • Conduct confirmation runs to verify that the root cause has been found.

Lesson 5 | Discipline D5

  • Develop Solutions
  • Identify potential solutions that address the root cause.
  • Consider solution candidates that will prevent the root cause from recurring as well as detection approaches that warn if the problem may recur.
  • Remove candidates that are not practical, feasible or cost-effective from consideration.
  • Use decision matrices to select the most balanced solution.

Lesson 6 | Discipline D6

  • Implement the Solution
  • Understand how to develop Action Plans using either Simple or Complex Action Plans formats.
  • Learn how to use Project Management tools such as Activity Plans, PERT Charts and Gantt Charts to develop Action Plans to manage and track implementation of the solution.
  • Recognize that the solution has been not fully implemented until related documentation is updated and communication has been completed with all involved parties.

Lesson 7 | Discipline D7

  • Prevent Recurrence
  • Use techniques to ensure the problem does not recur.
  • Know which associated documents and systems to update.
  • Remove Interim Containment measures.
  • Recognize how powerful it can be to share LESSONs Learned.

Lesson 8 | Discipline D8

  • Congratulate the Team
  • Encourage the organization to recognize the problem-solving team for a job well done.
  • Ensure the problem-solving team recognizes those that have assisted them.

Course Challenge

  • An assessment of the learner’s progress in this course.

8D Problem-Solving Course Objectives

  • Learn how to use the 8-Discipline process to work through and solve a problem in a team.
  • Use problem-solving tools and techniques to collect and analyze data, make decisions and evaluate the effectiveness of an implemented solution.
  • Document team progress and solutions using forms and worksheets.

8D Problem-Solving Course Outline

Lesson 1 | Discipline D1

  • Use a Team Approach
  • Form an effective project team.
  • Define roles of the team members.
  • Set boundaries of freedom for the team.
  • Help get the team started up.

Lesson 2 | Discipline D2

  • Describe the Problem
  • Understand the scope and magnitude of the problem.
  • Develop a Problem Statement.
  • Recognize that the task is to investigate the problem, not jump to solutions.

Lesson 3 | Discipline D3

  • Interim Containment
  • Determine if Interim Containment is needed.
  • Design and put temporary measures into place to "buy time" until a permanent solution can be developed and implemented.
  • Verify that interim containment measures are working.

Lesson 4 | Discipline D4

  • Define the Root Causes
  • Use process mapping techniques to clarify the bounds of the process.
  • Identify relationships between causes and the resulting effect using Cause and Effect Diagrams.
  • Collect data and then use data display tools to visually analyze that data.
  • Use Investigative Tools to uncover more clues to the root cause.
  • Conduct confirmation runs to verify that the root cause has been found.

Lesson 5 | Discipline D5

  • Develop Solutions
  • Identify potential solutions that address the root cause.
  • Consider solution candidates that will prevent the root cause from recurring as well as detection approaches that warn if the problem may recur.
  • Remove candidates that are not practical, feasible or cost-effective from consideration.
  • Use decision matrices to select the most balanced solution.

Lesson 6 | Discipline D6

  • Implement the Solution
  • Understand how to develop Action Plans using either Simple or Complex Action Plans formats.
  • Learn how to use Project Management tools such as Activity Plans, PERT Charts and Gantt Charts to develop Action Plans to manage and track implementation of the solution.
  • Recognize that the solution has been not fully implemented until related documentation is updated and communication has been completed with all involved parties.

Lesson 7 | Discipline D7

  • Prevent Recurrence
  • Use techniques to ensure the problem does not recur.
  • Know which associated documents and systems to update.
  • Remove Interim Containment measures.
  • Recognize how powerful it can be to share LESSONs Learned.

Lesson 8 | Discipline D8

  • Congratulate the Team
  • Encourage the organization to recognize the problem-solving team for a job well done.
  • Ensure the problem-solving team recognizes those that have assisted them.

Course Challenge

  • An assessment of the learner's progress in this course.

8D Problem-Solving Course Objectives

  • Learn how to use the 8-Discipline process to work through and solve a problem in a team.
  • Use problem-solving tools and techniques to collect and analyze data, make decisions and evaluate the effectiveness of an implemented solution.
  • Document team progress and solutions using forms and worksheets.