What is 8D Problem-Solving?
8D Problem-Solving (Eight Discipline) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8D problem-solving process (or Global 8D as Ford calls it), project teams are chartered to address and solve problems by uncovering and eliminating the root cause of the problem.
8D Problem-Solving Training Online
8D Problem-Solving Training teaches learners how to solve problems in a team setting using the 8D (8Discipline) problem-solving method. Each of the eight steps is presented and explained in detail. The course includes tutorials on dozens of problem-solving tools that help identify, analyze and fix problems.
Also Available in Spanish and Portuguese
This Training Enables Learners To…
- Understand and use the 8D Problem-Solving process to solve problems.
- Work on and contribute to a problem-solving team.
- Apply the appropriate problem-solving tools throughout the 8D problem-solving process.
- Learners should have a specific team problem-solving project in mind to work on before taking this course.
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8D Problem-Solving Course Outline
Lesson 1 | Discipline D1
- Use a Team Approach
- Form an effective project team.
- Define roles of the team members.
- Set boundaries of freedom for the team.
- Help get the team started up.
Lesson 2 | Discipline D2
- Describe the Problem
- Understand the scope and magnitude of the problem.
- Develop a Problem Statement.
- Recognize that the task is to investigate the problem, not jump to solutions.
Lesson 3 | Discipline D3
- Interim Containment
- Determine if Interim Containment is needed.
- Design and put temporary measures into place to “buy time” until a permanent solution can be developed and implemented.
- Verify that interim containment measures are working.
Lesson 4 | Discipline D4
- Define the Root Causes
- Use process mapping techniques to clarify the bounds of the process.
- Identify relationships between causes and the resulting effect using Cause and Effect Diagrams.
- Collect data and then use data display tools to visually analyze that data.
- Use Investigative Tools to uncover more clues to the root cause.
- Conduct confirmation runs to verify that the root cause has been found.
Lesson 5 | Discipline D5
- Develop Solutions
- Identify potential solutions that address the root cause.
- Consider solution candidates that will prevent the root cause from recurring as well as detection approaches that warn if the problem may recur.
- Remove candidates that are not practical, feasible or cost-effective from consideration.
- Use decision matrices to select the most balanced solution.
Lesson 6 | Discipline D6
- Implement the Solution
- Understand how to develop Action Plans using either Simple or Complex Action Plans formats.
- Learn how to use Project Management tools such as Activity Plans, PERT Charts and Gantt Charts to develop Action Plans to manage and track implementation of the solution.
- Recognize that the solution has been not fully implemented until related documentation is updated and communication has been completed with all involved parties.
Lesson 7 | Discipline D7
- Prevent Recurrence
- Use techniques to ensure the problem does not recur.
- Know which associated documents and systems to update.
- Remove Interim Containment measures.
- Recognize how powerful it can be to share LESSONs Learned.
Lesson 8 | Discipline D8
- Congratulate the Team
- Encourage the organization to recognize the problem-solving team for a job well done.
- Ensure the problem-solving team recognizes those that have assisted them.
- An assessment of the learner’s progress in this course.
8D Problem-Solving Course Objectives
- Learn how to use the 8-Discipline process to work through and solve a problem in a team.
- Use problem-solving tools and techniques to collect and analyze data, make decisions and evaluate the effectiveness of an implemented solution.
- Document team progress and solutions using forms and worksheets.