Course Information
A3 for Support Processes Training
Learners will be able to:
- Apply the A3 problem-solving method in an office setting.
- Use the dynamic A3 visual reporting approach to communicate progress and results.
- Leverage lessons learned to similar processes.
About This Course
A3 Problem-Solving, like 8D and DMAIC Problem-Solving is a step-wise problem-solving process based on the Plan-Do-Check-Act cycle. What makes A3 Problem-Solving unique is the simple, concise visual reporting structure coupled with a focus on communicating the status and progress of solving a problem throughout the process. The on-going reporting format is succinct and literally fits onto an A3 size of paper (11″ x 17″). The A3 Report is essentially a storyboard that concisely displays the A3 Team’s thought process, discoveries and action taken in real-time graphical form.
This training will equip A3 problem-solving team members with the tools and process to solve problems using the A3 approach. Similar to most problem-solving models, A3 Problem-Solving is based on the Plan-Do-Check-Act cycle. In addition to detailed instruction on each of the nine steps of the A3 process, learners follow an actual A3 project throughout the course of the training. This helps bring the concepts to life and enables participants to see how the tools, techniques and process will work with their own projects. Upon successful completion of this training, participants will be ready to work on A3 problem-solving teams. This training is specifically focused on non-manufacturing examples throughout the course so it is perfect for people who work in support processes such as accounting, human resources, purchasing, etc.
