Course Objectives
Intended Audience
Anyone who will be serving as a member or leader of an FMEA team in a non-manufacturing environment.
Time To Complete
6 hours (0.6 CEUs)
Print Course InfoWhat is Failure Mode and Effects Analysis?
Failure Mode and Effects Analysis (FMEA) techniques have been around for over 40 years. In recent years, use of FMEAs has gained popularity as a quality improvement tool. This interest is in large part due to the automotive industry and specifically its IAFT 16949 supplier requirements. Now, non-manufacturing businesses and support departments in manufacturing businesses are also using FMEA techniques as part of their improvement and risk assessment strategies. The techniques are widely used in software, healthcare, education, banking and insurance to identify potential process problems and fix them before they occur. Unlike many quality improvement tools, FMEAs do not require complicated statistics. FMEA studies can yield significant savings for a company as well as reduce the potential liability of a process or product that does not perform as promised.
FMEA for Support Processes Online Training
Failure Mode and Effects Analysis (FMEA) for Business Processes Training provides step-by-step instructions on how to conduct traditional (RPN) Process-FMEAs (PFMEAs) in a non-manufacturing setting. Learners completing this training will be able to effectively participate on an FMEA team and make immediate contributions to quality and productivity improvement efforts. For FMEA training in a manufacturing environment, see Design-FMEAs and Process-FMEAs. We also have training on AIAG-VDA Process-FMEA’s and AIAG-VDA Design-FMEAs.
This Training Enables Learners To…
- Describe the purpose of an FMEA and explain the benefits of using FMEAs in non-manufacturing processes.
- Explain the ten steps to conducting an FMEA.
- Contribute effectively to an FMEA team.
- Customize FMEA rating scales.
- Identify and prioritize potential risks.
Recommended Prerequisites
- An understanding of data analysis tools and techniques such as Quality Improvement Fundamentals or the equivalent.
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- Error-Proofing Support Processes – Comprehensive online training in poka yoke/mistake-proofing techniques in non-manufacturing operations.
- 8D Problem-Solving – Step-by-step training in how to work on a problem-solving team follow the 8D methodology including tools and techniques that are used in each step.
- Root Cause Analysis with Corrective Action – Leads the learner through a four-step process to get to the root cause (source) of problems to eliminated problems for good.
FMEA for Support Processes Course Outline
Unit 1 FMEA Overview
Lesson 1 | Introduction
- An overview of what an FMEA is; how the FMEA process works; and why an FMEA is used.
Lesson 2 | Purpose of an FMEA
- An explanation of how an FMEA helps identify risks, prioritizes the risks relative to one another, and focuses efforts on an action plan to reduce the risks.
Lesson 3 | Tie to Quality Standards
- An overview of the links between FMEAs and Quality Standards such as ISO 9001 and TS 16949.
Lesson 4 | DFMEA or PFMEA?
- An explanation of the differences between a Design-FMEA and a Process-FMEA.
Lesson 5 | The FMEA Process
- A preview of the 10 steps used to conduct an FMEA. The same basic steps apply to both a DFMEA and a PFMEA.
Lesson 6 | Assembling an FMEA Team
- Helpful hints on assembling an effective FMEA team.
Unit 1 Challenge
- An assessment of the learner’s progress in this unit.
Unit 2 Process FMEAs
Lesson 1 | Process-FMEA Scope
- How to clarify the scope for a PFMEA.
- Details on how to use the PFMEA Scope Worksheet.
Lesson 2 | 10 Steps to Conduct a PFMEA
- Step-by-step directions on conducting a PFMEA.
- Guidance on the use of the FMEA Analysis Worksheet.
- Techniques for customizing the Severity, Occurrence, and Detection Ranking Scales for a PFMEA.
Lesson 3 | PFMEAs and Control Plans
- Using the PFMEA Analysis to develop a proactive Control Plan.
Lesson 4 | Getting More Out of Your PFMEA
- Tips on the best times and places to conduct a PFMEA.
- Tips on how to use the results of an FMEA to trigger continuous improvement.
Lesson 5 | PFMEA Example
- An example of the application of a PFMEA, working through all 10 steps.
Unit 2 Challenge
- An assessment of the learner’s progress in this unit.
FMEA for Support Processes Course Objectives
Unit 1 | FMEA Overview
- Explain the purpose of conducting an FMEA.
- Describe the link between FMEAs and ISO 9001, TS 16949 and other quality standards.
- Explain the methodology of the FMEA process.
- Assemble an FMEA team.
Unit 2 | Process FMEAs
- Clarify the scope of a PFMEA.
- Work through the 10 steps of a PFMEA.
- Develop custom ranking scales for Severity, Occurrence, and Detection.
- Determine which technology tools to use as aids in your PFMEA action plan.
- Link the PFMEA to a Control Plan.
- Learn how to make the PFMEA into a living document.
