Cost of Quality (COQ) Resource Center

Cost of Quality: Internal Failures

Defects Caught Internally

These usually require rework, repair or scrapping parts or goods.

Cost of Quality: Internal Failures

Cost of Quality inputs for Internal Failures can be summarized under the following 4 categories:

  • Rework, scrap or yield loss
  • Extra operations
  • Defect investigation
  • Yield loss

Internal Failures include:

  • Scrap
  • Rework
  • Expediting costs
  • Excess labor
  • Excess inventory