Training Administration Help

Managing Course Requests

Learners who are setup to be able to Request Courses will have that option on the Learner Menu and in the Dashboard.

When a Learner requests one or more courses, the Training Group Administrator will receive an email listing the requested courses along with instructions for how to assign the courses.

In addition, the requested courses will be added to Course Requests in the Reports Menu for the administrator.

You can access the list of request courses by selecting Course Requests.

Add a requested course to a learner as you would assign any other course.When you add a requested course to the learner, it will automatically be removed from this list.  If you do not wish to assign the requested course to the Learner, you should notify the Learner and then check the Dismiss box next to the course name and click on the Dismiss button.  The course request will then be removed from this list.

When it comes to customer service, we practice what we preach!

If you have questions or need help, call us or email us. Our official hours are weekdays 8am to 5pm EST, but you will often talk with a live person outside of those hours if you call. Calling from North America: Toll-free 800-810-8326 Calling outside of North America: 802-496-5888
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