Learner Help

Course Doesn’t Launch (Pop-Ups)

Issue

You try to launch a course, but nothing happens or you come to a screen that says, “Click here to return to your training records” and the course doesn’t launch. Typically the cause of this is a pop-up blocker. If you are not sure if your issue is due to a pop-up blocker, you can run the browser test in the help menu in QualityTrainingPortal.

If the tests says that pop-ups are being blocked, you will need to fix this before you can take the training.

IMPORTANT: This problem can occur if you are logging in directly to QualityTrainingPortal OR if you are accessing our training through your company’s Learning Management System (LMS).

Solution

Pop-ups need to be enabled for esplms.com (and if you are going through your company LMS, for that LMS as well). Here’s how:

Google Chrome and MS Edge

On the screen where you are getting the error message, in Google Chrome or MS Edge:

In the address bar, click the Pop-up blocked icon.

To always see pop-ups for the site, select Always allow pop-ups and redirects from (For the QualityTrainingPortal Learning Management System, the URL would be www.esplms.com) . Then, click Done.

Now, clear your cache and try to launch the course again.  You should now see that the course is opening up in a new browser tab or a pop-up window depending on your browser settings.

FireFox

If Pop-ups are being blocked in FireFox, you will see a bright yellow bar across the top of the page stating that “FireFox prevented this site from opening a pop-up window.”

Click on Options and then select “Allow pop-ups for www.esplms.com.”

Now, clear your cache and try to launch the course again.  You should now see that the course is opening up in a new browser tab or a pop-up window depending on your browser settings.

Internet Explorer

On the screen where you are getting the error message, in Internet Explorer:

Select “Options for this site” and select the “Always allow” Option. Click on “Click here to return to your training records,” clear your cache and try again to launch the course.

If Pop-Ups are NOT Being Blocked

If you run the Browser test and it says that pop-ups are not being blocked, chances are that the course is opening up, but it is under your current browser window.  This most often happens when your training has been interrupted, you do other things on your computer and don’t close the course.  If you have a lot of windows open, it is easy for the window with the course in it to get buried. If that happens and you launch the course again, it will reopen in the same window, but you won’t know it because it is buried under other windows.

In windows you can easily toggle through your open windows by holding down the ALT key and tapping on the TAB key.  Don’t take your finger off of the ALT key while you continue to tap the TAB key and look for the course window.  When you find it, pick up your fingers from the keys and the course will move to the top of the windows.

When it comes to customer service, we practice what we preach!

If you have questions or need help, call us or email us. Our official hours are weekdays 8am to 5pm EST, but you will often talk with a live person outside of those hours if you call. Calling from North America: Toll-free 800-810-8326 Calling outside of North America: 802-496-5888