Learner Help

I Can’t Login to QualityTrainingPortal


You forgot your password, you don’t know your username or you get an error message when you try to login to QualityTrainingPortal.


You need three pieces of information to login to QualityTrainingPortal.com.

  • Corporate ID
  • Username
  • Password

Be very careful when you enter this information to login; all three are case-sensitive.

Where do you get this information?

When you are registered in QualityTrainingPortal for the first time, you will receive an email with your Corporate ID, Username and a Temporary Password. The first time you login you will be required to change your password. Please remember this password or store it into a password keychain or similar password storage program.

If you forget your password you will need to reset it which you can do from the Login Screen.

Click the Link to Reset Password.

You will need your Corporate ID and Username to Reset your password. When you enter your Corporate ID and Username, your password will be temporarily reset and you will receive and email with instructions on how to change your password.

If you don’t know your Username, you can retrieve it by clicking the link, Retrieve Username on the login screen.

When you Retrieve your Username, if you enter an email address that we have on file, an email will be sent to that email address with the username. If multiple usernames are associated with that email address, you will need to contact your Training Administrator or Support for the correct username.

If you do not know your Corporate ID, you will need to get that information from your Training Administrator or contact our Support Team.

When it comes to customer service, we practice what we preach!

If you have questions or need help, call us or email us. Our official hours are weekdays 8am to 5pm EST, but you will often talk with a live person outside of those hours if you call. Calling from North America: Toll-free 800-810-8326 Calling outside of North America: 802-496-5888