Before you can solve a problem, you need to know what the problem is! It sounds obvious, but more often than not, we are addressing symptoms of problems and never getting to the root cause of the problem. The result is inevitably the problem comes back because it still exists.
The first step to finding the root cause of a problem is understanding the problem and for that you need data. Data comes in many forms ranging from hard numbers to the collective experience of people working in the proc
Whether dealing with hard cold numbers or the results of a brainstorming session, data needs to be organized in order for it to make sense.