Problem-Solving Resource Center

SIPOC

What It Is Used For

  • To document the business continuum from suppliers through customers.

When to Use It

  • At the start of an improvement initiative to describe the entire process, including suppliers to the process and their inputs, the process itself and its outputs, and the customers along with their requirements.

Important Notes

  • Include all inputs, outputs and customer requirements even if they are seemingly unimportant.

Sipoc Diagram