Problem-Solving Resource Center

DPMO Calculations

What It Is Used For

  • To set a common measurement system for all processes that is normalized based on the opportunities for defects in the process output.

When to Use It

  • To monitor the performance of a process, department, or organization.

Important Notes

  • The key to DPMO calculations is defining an “opportunity.”
  • The management team should react quickly to any adverse trends in DPMO levels in the organization or in any department.