Problem-Solving Resource Center


What It Is Used For

  • To visually show the steps in a process.

When to Use It

  • To understand a process.
  • To document a process.
  • To understand how the steps in a process relate to each other.
  • To help identify process steps and decisions points that can be eliminated or improved.

Important Notes

  • The detail that should be put into a flowchart depends on how it will be used.
  • A flowchart that will be used as a training document needs much more detail than one used for workflow analysis purposes.

Flowchart example