Problem-Solving Resource Center

Quality Function Deployment

What It Is Used For

  • Links customer requirements (benefits) to technical requirements
    (features); helps to prioritize action needed to meet customer
    requirements as well as identify interactions between technical
    requirements and customer requirements.

When to Use It

  • In the preliminary design stage of a new product.

Important Notes

  • This is not a simple tool to use; a skilled facilitator would be
    helpful.

Quality Function Deployment Matrix