Workflow Diagrams

What It Is Used For

• To show the physical flow of the work, people, or paperwork in a process.

When to Use It

• To help identify process steps that can be eliminated or improved.
• To show improvements in layout (“before” & “after” workflows).
• To help identify process bottlenecks.

Important Notes

• Any time there is a crossover point in the process workflow, that is evidence of waste in the process and should be looked at for improvement.
• Color-code the paths for people, paperwork, and the product itself.